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Microsoft responds to LG monitors installing McAfee ads on Windows - Ars Technica

Microsoft responds to LG monitors installing McAfee ads on Windows - Ars Technica

Technology and ScienceBy Scharon Harding7/23/20261 min read

App is installed through Windows Update when certain LG monitors connect to a PC.

✨ Key Highlights

  • LG is reportedly removing a McAfee pop-up ad from its LG Monitor App Installer, an app that some LG monitors covertly install on connected Windows PCs.
  • The app installs itself through Windows Update alongside monitor driver updates, then pushes ads for a 30-day McAfee free trial and other software via a pop-up.
  • The behavior drew attention through complaints on Reddit and a video from YouTube channel Gamers Nexus, whose editor-in-chief Steve Burke replicated the issue "several times" across multiple Windows 11 systems.
  • Gamers Nexus paid $1,200 for an LG UltraGear 3GX900A-B gaming monitor (which dropped to $600 two days later) for testing and reported a pop-up appearing on the screen's lower-right corner "on every single boot," most often a McAfee ad, with occasional ads for LG Switch, LG Calibration Studio, LG Dual Controller, and LG Channels.
  • Microsoft's Pavan Davuluri, EVP of Windows and devices, said this week that LG agreed to disable the McAfee pop-up, describing it as an immediate next step toward a better experience for shared customers.
  • According to Windows Latest, the app has been installing itself for months and a recent update added McAfee to its changelog, likely prompting the surge in complaints; however, removing the McAfee ad does not resolve the broader concern of a peripheral installing ad-pushing software onto users' computers.